riki Casino & Sportsbook Data Care
This page describes what we collect when you use riki and how we keep that data protected. We at riki take privacy seriously because your trust underpins our long-term relationship with you as a player.
When you register on riki, create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place wagers on our sportsbook, live dealer tables, slots, or esports markets, you share information with us. We use that information only to operate the platform, comply with law, and improve your experience.
Our privacy practices apply to all users of riki, regardless of whether you access from Jakarta, Surabaya, Bandung, Medan, or Semarang. If you have questions about how we handle your data, contact our support team via email or in-app messaging.
What Data We Collect
Information You Provide Directly
We collect personal information when you register on riki: your full name, email address, phone number, date of birth, and residential address. We require government-issued ID and proof of address during account verification before you can withdraw funds. We also collect your payment method details (bank account, mobile wallet account) when you deposit.
We at riki do not store complete credit card or bank account numbers. Payment information is processed by third-party payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment); we receive only a confirmation that the transaction succeeded. We never have access to your full banking credentials.
When you contact our support team, we collect the content of your messages, including any attachments. We use this information to resolve your inquiry and improve our customer service processes.
Information We Collect Automatically
We at riki collect technical data when you access our platform: your IP address, browser type, device model, operating system, and the pages you visit. We use this information to detect fraud, troubleshoot technical issues, and understand how players navigate riki.
We collect gameplay data: every wager you place, the games you play, your wins and losses, and the time of each transaction. This information appears in your account history and is used to calculate your weekly cashback, VIP tier progression, and bonus eligibility. Your gameplay data is integral to our promotional mechanics and account management.
We at riki use cookies and similar tracking technologies. These allow us to remember your login status, save your preferences, and measure site performance. You can disable cookies in your browser settings, but some riki features may not function properly without them.
Information From Third Parties
We at riki receive identity verification data from third-party verification services. These services check your government ID against public databases to confirm your identity and age. We do not share your ID document with external parties beyond what is necessary for verification.
We may receive fraud alerts or compliance notifications from payment partners or regulatory bodies. We use this information to protect our platform and your account from unauthorized access.
How We Use Your Data
Account Management and Gameplay
We use your personal information to operate your account on riki, process your deposits and withdrawals, and settle your wagers. Your email is used for account notifications, password resets, and promotional communications. We use your phone number only if you request SMS support.
Your gameplay data is used to determine your weekly cashback amount, calculate your VIP tier, and assess your eligibility for bonuses. We at riki also use this data to detect unusual betting patterns or self-referential wagering that might indicate abuse of our promotions.
Legal and Regulatory Compliance
We at riki are required by anti-money-laundering (AML) and know-your-customer (KYC) laws to collect and verify your identity. We use your data to comply with these regulations and to report suspicious activity to regulatory authorities when required by law.
We may disclose your information to law enforcement or government agencies if we receive a lawful request. We will notify you of such requests unless legally prohibited from doing so.
Fraud Prevention and Security
We use your IP address, device data, and gameplay patterns to detect fraud and unauthorized account access. If we identify suspicious activity, we may temporarily restrict your account or request additional verification.
We at riki share fraud signals with our payment partners and industry fraud-prevention services. This helps protect both your account and our platform.
Service Improvement and Analytics
We at riki use aggregated, anonymized data to understand how our sportsbook (football, Liga 1, Piala AFF, badminton, MotoGP), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) are used. This helps us improve game availability, fix bugs, and enhance your experience.
We may use your data to send you promotional emails about new games, seasonal promotions (Idul Fitri, Idul Adha, Imlek, Nyepi), or bonus offers. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or adjusting your account preferences.
Data Storage and International Transfer
We at riki store your data on secure servers. These servers may be located outside Indonesia. By using riki, you consent to your data being transferred to and stored in jurisdictions that may have different privacy laws than your own.
We use industry-standard encryption (SSL/TLS) to protect your data in transit. Our servers use firewalls, intrusion detection, and access controls to protect your data at rest. We do not guarantee absolute security; no online service is completely immune to breaches.
Your Rights and Data Access
We at riki give you the right to access, correct, or delete your personal data, subject to legal obligations. To request your data or exercise these rights, contact our support team. We will respond within 30 days.
You have the right to request deletion of your account and associated data. However, we may retain some information for legal, tax, or anti-fraud purposes. Deletion requests do not guarantee immediate removal of all data; some records must be kept for regulatory compliance.
Changes to This Policy
We at riki may update this privacy policy at any time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of riki after changes constitutes acceptance of the updated policy.
Contact riki
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via email or in-app messaging. We respond to privacy inquiries within one business day.
Your Privacy Commitment
We at riki are committed to protecting your personal data and maintaining your trust. Our privacy practices balance your right to privacy with our operational and legal obligations. We do not sell your data, do not share it carelessly, and do not use it for purposes other than those outlined here.
If you believe your privacy rights have been violated or our practices do not align with this policy, contact our support team or the relevant data protection authority in your jurisdiction. We take all privacy concerns seriously and investigate them thoroughly.